Sales of IP contact centers will grow in 2009, but probably not as dramatically as they did in 2008 due to an expected slowdown in sales of IP telephony gear, according to a new Infonetics report.

Worldwide, businesses bought $851 million in IP contact center equipment, up 37% from $622 million in 2007, based on the report, Unified Communications and IP Contact Center Market Share and Forecasts. The 2008 numbers are based on actual sales numbers for the first half of the year and projections for the second half, says Matthias Machowinski, the author of the report.

To read this Network World report in full, see www.networkworld.com/news/2009/010509-ip-contact-centers.html.